Refund Policy

1. Eligibility for Refund

We want you to be completely satisfied with your purchase. If you receive a damaged or defective product, you are eligible for a full refund or replacement. Please contact us within 7 days of receiving your order.

2. How to Request a Refund

To initiate a refund, contact us via WhatsApp at +91 77801 77372 or email us at hello@gloosm.com with your order details and photos of the damaged product.

3. Refund Process

Once we verify your claim, we will process your refund within 7–10 business days. The refund will be credited to the original payment method used during purchase.

4. Non-Refundable Items

Products that have been opened, used, or are not in their original packaging are not eligible for refund unless they are defective or damaged upon arrival.

5. Exchanges

We offer exchanges for damaged or defective products only. Please contact us within 7 days of delivery to arrange an exchange.

6. Cancellations

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. Please contact us as soon as possible if you wish to cancel an order.

7. Contact

For any refund-related queries, reach out to us at hello@gloosm.com or WhatsApp +91 77801 77372.